FAQ.
How to get to the TOBU Tourist Information Center ASAKUSA
How do I get to Asakusa?
Asakusa Station is served by the following lines, Tobu Skytree Line,Toei Asakusa Line, Tokyo Metro Ginza Line and the Tsukuba Express Line.
- From Ueno area
- >Go to Ueno Station, The Ginza Line's color is orange, Follow the sign and go down the stairs, there are ticket gates to the Tokyo Metro Ginza Line.
Get on a Tokyo Metro Ginza Line train bound for asakusa, and get off at asakusa(last stop). - From Ginza area
- >Go to Ginza Station, Follow the sign and go to the second basement level, and get on an Asakusa-bound train. Asakusa is the last stop.
Alternatively, you could take an Asakusa-bound train on the Toei Asakusa Subway Line from Higashi-Ginza Station. Again, Asakusa Station is the last stop. - From Shinjuku, Ikebukuro and other areas of West side of central Tokyo Take the JR Yamanote Line to JR Ueno Station.
- >Arrive at the station, once out of the ticket gate (Central exit), Follow the sign and go down the stairs.
Then transfer to an Asakusa-bound train on the Tokyo Metro Ginza Line. The last stop is Asakusa Station.
Where in Asakusa is the TOBU Tourist Information Center ASAKUSA located?
| Address | 1-4-1 Hanakawado, Taito-ku, Tokyo |
|---|---|
| Phone | +81-(0)3-3841-2871 |
| Business Hours | 07:20a.m.～07:00p.m. | (opens all year round) |
| Access | ･Tobu Skytree Line Asakusa Station Main entrance immediately ･Toei Subway Asakusa Line Asakusa Station Exit3/5 5minutes walking ･Tokyo Metro Ginza Line Asakusa Station Exit 7 immediately |
About purchasing tickets
My itinerary isn't finalized yet. Can I buy same-day passes and limited express train tickets after arriving in Japan?
Of course. You can buy same-day passes and limited express train tickets at TOBU Tourist Information Center ASAKUSA.
However, because the limited express may be full (sold out) on busy travel days (such as holiday weekends, particularly in autumn), we recommend buying those tickets in advance on this web site if you know your itinerary.
Passes may be purchased online up until two days before the departure date.
(Three days in advance when booking both limited express tickets and passes)
I will be going to Japan very soon. Is it too late to buy a pass online?
You can purchases passes online no later than 2 day in advance.
If you plan on going less than 2 day from now, please buy them at the TOBU Tourist Information Center ASAKUSA.
Can I pay by credit card at the TOBU Tourist Information Center Asakusa?
Yes. Major credit card brands are accepted.
I am going to Nikko with my Japanese friend. Is it possible for my Japanese friend to
purchase a pass?
Tobu Discount Pass is for international travelers only.
However, Japanese travelers are able to purchase the pass if he/she travels with international travelers.
Do I need to show my passport when I purchase the Nikko pass?
Yes. Please bring your passport or resident card when purchasing the Nikko Pass.
Changes and refunds, etc.
If my plans change after purchasing a pass/ticket, can I get a refund?
Refunds are only accepted for unused, valid passes/tickets. Please request a refund at the store where the pass was purchased .
I missed my scheduled limited express train. What can I do?
Unfortunately, after departure time no refund can be issued on limited express tickets.
Please buy a limited express ticket for another train.
I purchased limited express tickets at Tobu Tourist Information Center Asakusa,
but my plans changed so I would like to change the return train. Can I do that?
Limited Express train tickets paid by cash can be changed one time as long as it is before the departure time of the originally reserved train.
In the case of credit card payment, please visit TOBU Tourist Information Center Asakusa during business hours.
To receive a refund, please bring the limited express ticket with the stamp of cancellation (received from the TOBU Railway station) and the credit card that was used for payment.
The payment will be refunded to the credit card that was used for payment.
Details about passes
I plan on going to Nikko twice within the validity period of the pass.
Can I use the pass twice?
The pass includes only one round trip between Asakusa and Shimo-imaichi.
If you plan on going to Nikko twice, please pay an additional round-trip train fare.
Please note that the pass will still be valid for trains and buses beyond Shimo-imaichi station.
What other discounts come with the pass?
There are discounts on admission to various locations in the Nikko and Kinugawa Onsen area.
There is also a 10% discount for select souvenir shops in the area.
Getting to Nikko-Kinugawa
Which limited express train goes to Nikko?
Direct trains to Tobu Nikko are the "Spacia Kegon" and "Revaty Kegon" trains.
For the "Spacia Kinu" and "Revaty Kinu/Aizu" trains, one transfer is needed at Shimo-imaichi Station.