FAQ.

How to get to the TOBU Tourist Information Center ASAKUSA

 How do I get to Asakusa?

ACCESS MAP

Asakusa Station is served by the following lines, Tobu Skytree Line,Toei Asakusa Line, Tokyo Metro Ginza Line and the Tsukuba Express Line.

From Ueno area
>Go to Ueno Station, The Ginza Line's color is orange, Follow the sign and go down the stairs, there are ticket gates to the Tokyo Metro Ginza Line.
Get on a Tokyo Metro Ginza Line train bound for asakusa, and get off at asakusa(last stop).
From Ginza area
>Go to Ginza Station, Follow the sign and go to the second basement level, and get on an Asakusa-bound train. Asakusa is the last stop.
Alternatively, you could take an Asakusa-bound train on the Toei Asakusa Subway Line from Higashi-Ginza Station. Again, Asakusa Station is the last stop.
From Shinjuku, Ikebukuro and other areas of West side of central Tokyo Take the JR Yamanote Line to JR Ueno Station.
>Arrive at the station, once out of the ticket gate (Central exit), Follow the sign and go down the stairs.
Then transfer to an Asakusa-bound train on the Tokyo Metro Ginza Line. The last stop is Asakusa Station.

 Where in Asakusa is the TOBU Tourist Information Center ASAKUSA located?

center photomap

Address1-4-1 Hanakawado, Taito-ku, Tokyo
Phone+81-(0)3-3841-2871
Business Hours07:20a.m.~07:00p.m.
(opens all year round)
Access・Tobu Skytree Line Asakusa Station Chuo Exit immediately
・Tokyo Metro Subway Asakusa Line Asakusa Station immediately
・Tokyo Metro Ginza Line Asakusa Station Exit 7

About purchasing tickets

 My itinerary isn't finalized yet. Can I buy same-day passes and limited express train tickets after arriving in Japan?

Of course. You can buy same-day passes and limited express train tickets at TOBU Tourist Information Center ASAKUSA.
However, because the limited express may be full (sold out) on busy travel days (such as holiday weekends, particularly in autumn), we recommend buying those tickets in advance on this web site if you know your itinerary.
In addition, lodgings can be booked only through this web site.

 I will be going to Japan very soon. Is it too late to buy a pass online?

You can purchases passes online no later than 2 day in advance.
If you plan on going less than 2 day from now, please buy them at the TOBU Tourist Information Center ASAKUSA.

 Can I pay by credit card at the TOBU Tourist Information Center Asakusa?

Yes, VISA and Master are acceptable on our online system.
If you purchase one at our stores/ information centers, major credit cards are acceptable.

 I and my Japanese friend will travel to Nikko together. Is it possible for my Japanese friend to purchase a pass?

Tobu Discount Pass is for international travelers only.
However, Japanese travelers will be able to purchase the pass if her/she travels with foreign travelers.

Changes and refunds, etc.

 My plans changed after purchasing a pass or ticket. Can I get a refund?

Refunds are handled at the TOBU Tourist Information Center ASAKUSA in Asakusa Station.
However, a fee of 220 yen is charged for refunds on unused valid passes. Also, a fee of 100 yen is charged for refunds on unused limited express tickets if you request the refund before departure time.(However, these rules do not necessarily apply in cases of cancellation due to typhoon or power outages, etc.)

 I missed my scheduled limited express train. What can I do?

Unfortunately, after departure time no refund can be issued on limited express tickets.
Please buy a limited express ticket for another train.

 I purchased a pass and special discounted limited express train ticket together at the same time at TOBU Tourist Information Center Asakusa.
However, my journey changed and I want to change the return train at the Tobu Nikko Station. Can I do that?

We are sorry that you cannot change the reserved train at the Tobu Nikko Station.
If you want to take a new train, staff at the Tobu Nikko Station will add a “Unused” stamp to your unused ticket and help you purchase a new limited express train ticket.
After arriving at Tobu Asakusa Station, please get 100% refund for your unused ticket at the Tobu Tourist Information Center Asakusa. If the center is closed when you arrive, please visit the center and get refund on the other day.
Refund period for limited express train ticket is 1 year.

Details about passes

 I plan on going to Nikko twice while the pass is valid. Can I use the pass twice?

The train ticket portion includes only one round trip between Asakusa and Shimo-imaichi. Consequently, if you plan on going to Nikko twice, you have to pay the train fare again. However, the ticket is still valid for trains and buses beyond Shimo-imaichi, so you can use it for those.

 What other discounts come with the pass?

There are discounts on admission to various locations in the Nikko-Kinugawa area.
Also, there is a 10% discount on any souvenirs you buy at stores in Nikko-Kinugawa displaying this symbol.

Getting to Nikko-Kinugawa

 I want to take a limited express to Nikko. Does the "Kinu" go to Nikko?

The only direct train to Nikko is the "Kegon(Limited express train SPACIA-Kegon/Limited express train Revaty-Kegon)". If you want to take the "Kinu(Limited express train SPACIA-Kinu/Limited express train Revaty-Kinu)", you have to change trains at Shimo-imaichi.
(There are connecting trains there for all limited expresses. Transferring is easy, however, since you board connecting trains on the other side of the same platform where you disembark.)